MotiVis

Support

Questions, problems, or feedback — we read every message.

Need help with MotiVis? Email support@motivis.app and we'll respond within 2 business days.

When reporting a problem, it helps to include what device and browser you were using, what you were trying to do, and what happened instead. A screenshot is worth a paragraph.

1Common questions

How does the rating system work?

Each day, you rate every focus area you've set up as green (you showed up fully), yellow (you showed up partly), or red (you didn't). There's also a skip option for days a focus doesn't apply. That's the whole system — it's meant to take about thirty seconds.

How many focus areas can I have?

Up to ten. The limit is deliberate: the point of MotiVis is a balanced view across the areas that actually matter to you, and past ten it stops being something you can honestly keep up with every day.

How do I change a focus area's frequency or color definitions?

Tap the frequency badge on the focus row (the one showing "Daily" or something like "3×/wk"). That opens the settings sheet where you can change whether the focus is daily or has a weekly target, and edit what green, yellow, and red mean for that specific focus.

I forgot to rate yesterday. Did I lose my streak?

No — you can go back and rate it. Streaks are calculated from your ratings, not from when you entered them, so filling in a missed day restores what you actually did and heals the streak.

Back-rating is limited to the last 7 days. You can browse further back on the Progress Map to review your history, but days older than 7 days can no longer be rated or changed. The window is deliberate: MotiVis works best as an honest record kept close to the day, not one reconstructed from memory weeks later.

What's the difference between the two streak types?

Participation streaks count every consecutive day you showed up and rated, whatever the rating was. Excellence streaks count consecutive green days and climb a medal ladder — Bronze, Silver, Gold, and Champion. Medals you've earned stay in your collection permanently, even if a current streak ends.

Does skipping a focus break my streak?

Not when you've already met that focus's weekly target. If your target is five days a week and you've hit it, skipping the remaining days won't count against you.

Can I change when my week starts?

Yes — Monday or Sunday, from the dropdown on your Profile screen. All streak and weekly-target calculations follow whichever you choose.

How do I reset my password?

On the Sign In screen, tap Forgot password? and enter your email address. You'll receive a reset link. If you originally signed up with Google, use the Google sign-in button instead — that account doesn't have a separate MotiVis password.

How do I delete my account?

Go to your Profile screen and choose the delete account option. You'll be asked to type DELETE to confirm, and you may be asked to sign in again for security. This permanently removes your account along with all of your focuses, ratings, notes, and achievements. It cannot be undone.

2Still need help?

If your question isn't answered above, email support@motivis.app. Feature requests and honest feedback are genuinely welcome — MotiVis is built by one person, and user reports shape what gets worked on next.

For privacy questions or data requests specifically, write to privacy@motivis.app.